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On Demand Transit woes

Using the On Demand option to access transit in the town of Newcastle has been in place for over a year now. In taking the pulse of the ridership, it is evident that this service is getting mixed reviews. General issues such as: ride availability; lack of scheduled DRT service in Newcastle; usage of the App for booking On Demand trips; telephone wait times for a dispatcher; long wait times for pickups; missed rides or rides that do not arrive; and the cost and length of time accessing both GO and DRT to get to point B.

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